Privacy Policy
Blackwoodhomecraft (“we”, “us”, “our”) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Blackwoodhomecraft is a furniture business located at 191 O'Riordan St, Sydney, Australia. You can contact us at blackwoodhomecraft@hotmail.com or +61 2 8398 4600.
2. Information we collect
We may collect personal information you provide when you enquire about products, request a quote, place an order, or otherwise communicate with us, including:
- name and contact details (email address, telephone number, delivery address);
- enquiry or order details, preferences, and measurements for custom furniture;
- payment and invoicing information processed through our payment providers;
- technical data such as IP address, browser type, and pages visited when you use our website.
3. How we use information
We use personal information to respond to enquiries, fulfil orders, arrange delivery across Australia, improve our website and services, comply with legal obligations, and communicate about your project where you have consented or where permitted by Australian law.
4. Disclosure
We may share information with trusted service providers (for example delivery partners, IT hosts, and payment processors) solely to operate our business. We do not sell personal information. We may disclose information where required by Australian law or to protect our legal rights.
5. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Information may be stored in Australia or with reputable cloud providers that maintain appropriate safeguards.
6. Access and correction
Under the APPs, you may request access to, or correction of, personal information we hold about you. Contact us at blackwoodhomecraft@hotmail.com. We will respond within a reasonable period and in accordance with Australian privacy law.
7. Cookies
Our website may use cookies and similar technologies. See our Cookie Policy for details and choices available to you.
8. Overseas disclosure
If we disclose personal information to overseas recipients (for example cloud infrastructure), we take reasonable steps consistent with APP 8 to ensure the information is handled appropriately.
9. Complaints
If you have a privacy concern, please contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes
We may update this Privacy Policy from time to time. The current version will always be published on this page with an updated date.